Toll Booth Operator [Ireland]


 

Midlink M7/M8 are recruiting for a number of toll operator positions on a fixed term contract for 1 year.

35 hour contract and 30 hour contracts are available, Monday to Friday and include evening shifts.

Job Description

  • The collection of tolls at M7/M8 toll plaza.
  • To correctly identify vehicles by class / type, to collect the appropriate tolls and to issue change and receipts as appropriate in an efficient and customer friendly manner.
  • To assist in maintaining optimum traffic flow so as to minimise delay, maximise throughput and meet business targets and ensure customer satisfaction with the tolling service.
  • To follow established procedures for handling of cash, transfer to the Cash Office and completion of the ‘cashup’ procedure at end of shift / work session.
  • To ensure that all customer enquiries and complaints received at toll booths are addressed and / or reported and escalated as appropriate in accordance with established procedures.

Person Specification

Essential to the role;

  • 2nd level education
  • Experience working in a customer service orientated environment
  • Experience working in a cash handling role
  • Good numerical ability
  • Detail conscious
  • Ability to communicate effectively, both verbally and in writing (in English)
  • Ability to deal with members of the public in respect of queries, complaints and the enforcement of Company policies and procedures
  • Ability to handle customer conflict
  • Adaptable and flexible with a willingness to
  • work irregular hours
  • Friendly and outgoing personality
  • Ability to work as part of a team
  • Self-motivated and enthusiastic

Desirable to the role;

  • Complimentary work-related training courses/qualifications
  • H&S Related training - First Aid, Fire Warden, manual handling. Safety Rep.
  • Experience in a similar role
  • An appreciation of safe working practices

Job Types: Part-time, Fixed term
Contract length: 12 months
Part-time hours: 30-35 per week

Benefits:

  • Bike to work scheme
  • On-site parking
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday
  • Night shift

Application question(s):

  • Is your preference 30 hours or 35 hours per week?

Work authorisation:

  • Ireland (required)

Shift availability:

  • Day shift (preferred)
  • Night shift (preferred)

Work Location: In person

Reference ID: Toll Operator

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